¿Sabes a quién contactar ante un corte de suministro, una avería en tu contador, una duda sobre tu recibo o para cambiar el titular del contrato? Muchas personas desconocen que en el suministro de electricidad intervienen varias empresas y en este artículo te lo explicamos. Por un lado, está la distribuidora y, por otro, la comercializadora eléctrica. En este artículo te contamos que papel desempeña cada una, sus funciones y a quién recurrir en caso de duda o incidencia.
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What is an electricity distributor?
Electricity distributors are responsible for the operation and maintenance of the electricity networkthat transports electricityfrom the production plants to the end-users' supply points. These companies ensure that theelectricity arrives safely and reliablyto all consumption points in their concession area. In addition, they manage theinstallation and maintenance of electricity meters, perform the reading of electricity consumption and are in charge of solving breakdowns and outages that may occur. As owners of the network, they charge tolls for its use, which are regulated by the government.
Each geographic area is assigned a specific electricity distributor. This map shows which distributor serves your area.
What is a marketer?
The marketers electrical buy energy in the wholesale marketand sell it to end consumers, be they households, businesses or industries. These companies setnprices and ratesfor the supply of electricity, offering different plansand options that fit customers' needs. In addition, they are responsible for signing contracts with usersmanage billingfor electricity consumption and provide customer service in case of consultations, doubts or incidents related to the electric service.Want to improve the price of your light tariff? With Nordy you can now, fill in this form, attaching your current invoice, and a sales representative will be in touch with you as soon as possible.
