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ES CA EN NO FI SV

Legal notice

Company Identification

Escandinava de Electricidad SLU, with commercial brand "Nordy" (hereinafter referred to as the "Company"), located at 08036 Barcelona, Avenida Diagonal, number 463 Bis, 8º B, with a valid N.I.F. number B85551273, and registered in the Commercial Registry of Barcelona in Volume 41054, Folio 54, Sheet B377318, Entry 1ª.

Contact information: info@nordy.es and phone number 900373681.

Accreditation: Escandinava de Electricidad S.L.U. is a licensed operator in the Spanish electricity market, authorized to supply electric power and accredited by Red Eléctrica with code R2-288.


User

The use of this Website confers the status of User and implies full and unreserved acceptance of each and every one of the Company’s current General Conditions.

Online contracting

Once a contract with the Company has been subscribed to, in addition to the status of Website User, you also acquire the status of Client. The relationship with the Company will be governed by the subscribed contract (to which you will always have access), and as a User-Client, you will have access to the specific Client area through your account, activated with your username and password.

Services provided online

With the Company, you can contract electricity supply through our Website www.nordy.es, as well as access the client area as a User to view or modify any contract data at the website https://clientes.nordy.es/login.

The User should be aware that filling out the form and submitting the requested data implies that the information reflected in this notice has been read and expressly accepted and that they grant their unequivocal and express consent to the processing of personal data in accordance with the stated purpose.

Our General Conditions can be consulted in the relevant section, where all doubts regarding the Rights and Obligations between both parties can be clarified.

Correct use of our Website

As a User, you are obligated to use our Website properly, diligently, and lawfully, which implies, among other things:

  • The Website will be used for information purposes about our services and their contracting, and you will refrain from any use of the Website and/or its content that is contrary to the law, public order, morality, or generally accepted good customs.
  • When, as a User and/or Client of the Company, you send us any observation, opinion, or comment about our services or customer service, whether by email or any other means, you are expressly and freely authorizing us to use such information or opinion. To protect privacy, such comments will always be published with reference only to the first name and location.
  • The User will be responsible for any damage or harm of any nature that the Company may suffer, directly or indirectly, as a result of improper use of the Website, breach of these terms of use, or violation of the law by the User.

Intellectual and industrial property

The design of the entire Website and all content (text, graphics, logos, drawings, photographs, software, source code, and others) are the exclusive property of the Company, which holds, in full, all intellectual and/or industrial property rights over them (meaning for the entire legal duration of said rights, worldwide, and for all forms of exploitation), or they have been duly licensed to the Company for use by their legitimate owners. Therefore, the exploitation (reproduction, distribution, public communication, making available to the public, and/or transformation, including translation) of all Website content subject to intellectual and industrial property rights is strictly prohibited by any means without prior written authorization granted by the Company. This is subject to the civil and criminal penalties provided for under applicable law.

Content translation

The versions of the Website in Catalan, Swedish, Norwegian, English, or other languages are for informational purposes only. In the event of any discrepancy in the content between the Catalan, English, Swedish, or Norwegian, versions and the original version in Spanish, the Spanish version shall always prevail.

Disclaimer of liability

The Company is not responsible for:

a) Interruptions, delays, or malfunctions of the Website, as well as any damages that may arise from such occurrences, caused by factors beyond its control (including power outages, lack of access to communication networks, hacker attacks, viruses, or other harmful elements), acts of force majeure, or the culpable or malicious acts of the User and/or Client.
b) Any damage or harm of any kind resulting from the lack of truthfulness, accuracy, completeness, and/or timeliness of the data provided by the User and/or Client.
c) Any damage or harm of any kind resulting from the User's and/or Client's access to third-party websites to which they have been redirected through links provided on the Website. The links we provide are intended to inform about other sources of information that complement the information or data provided on our Website. While we endeavor to refer to reliable sources, these sites are owned and operated by their respective owners and are their responsibility.

Accessibility

The Website has been designed and programmed following international accessibility guidelines and techniques, allowing for use by all types of users, including those with disabilities.

Modifications

The Company reserves the right to modify the Website unilaterally at any time and without prior notice in the interest of optimizing the Website's functionality. In such cases, the changes will be published and notice will be given as far in advance as possible. The operation of the Website may be interrupted for technical and maintenance work, and users will be informed accordingly.

Applicable law and jurisdiction

All the conditions established shall be governed by Spanish law. The Company, the User, and/or the Customer, expressly waiving any other jurisdiction that may correspond to them, submit to the Courts and Tribunals of Barcelona for the resolution of any dispute arising from the provision of the services subject to these General Conditions, except in cases where the law establishes a different mandatory jurisdiction.

To file claims related to the use of our services, the Customer may contact the electronic or physical address indicated in the “Identification” section.

Likewise, the Company is affiliated with the National Consumer Arbitration Board (https://juntarbitral.bcn.cat/es/), and consumers may voluntarily use the Consumer Arbitration System for the out-of-court resolution of disputes.